Get Started by Making a 311 Request
Help us help you by reporting your issue directly to 311 for assistance first, if possible. 311 is DC’s central non-emergency reporting service for government services. We are happy to provide further assistance to make sure the issue is resolved.
You can make a 311 request by: visiting the 311 website, calling 311, texting 32311, or downloading the DC311 app for iPhone or Android.
Constituent Services Request Form
Meet Our Constituent Services Team
Barbara Rogers
Community Engagement Director
brogers@dccouncil.gov
202-288-9820
James Lewis
Constituent Services Coordinator
jlewis@dccouncil.gov
202-286-6311
Contact for: Requests related to infrastructure (DDOT, DPW); labor (DOES, Unemployment Insurance); federal Issues (National Park land, Medicare, Federal law enforcement); DOB/DLCP; utilities (DC Water, Washington Gas, PEPCO); Department of Housing and Community Development (SFRRP); the environment (DOEE), taxes (OTR, Office of the Taxpayer Advocate); MPD; and parks and recreation (DPR).
Eskedar Girmash
Constituent Services Coordinator
egirmash@dccouncil.gov
202-531-8320
Contact for: Issues related healthcare (DC Health, DC Health Link); public safety alternatives; housing (Tenant Advocacy, DC Housing Authority, Office of the Tenant Advocate, ERAP, HAF, LEDC); human services (Homeless Services, SNAP, Medicaid); Office of the Attorney General; senior Issues (DACL, senior housing), and DC Public Schools.
Our Approach to Constituent Services
Our constituent services team approaches this work with a lot of heart. We want to ensure you feel that your government cares about you, beyond just telling you that it does. With that at the center, there are a few guiding principles around which we orient our work:
Resourcefulness. We are committed to being useful to you, to being a resource. The District of Columbia is a city truly full of resources. We see part of our work as identifying where those resources exist and removing the barriers to your equitable access. This often looks like working with District agencies to ensure city services are working the way they should be. We also take resourcefulness to mean that we seek to be creative and adaptive problem solvers.
Harm Reduction. We acknowledge that many of the challenges our neighbors experience are a function of systemic inequities, and require systemic solutions as a result. That said, as a baseline, we commit to first solving for the problems that you bring in the door — with the intention of lessening the negative impacts of whatever you’re experiencing.
Ecosystems. We see our work taking place in an interconnected network of peoples, places and systems. If we solve problems in a silo, we risk creating new problems elsewhere in the ecosystem. That’s why we want to be mindful about how we work strategically toward systemic change. In part, this means collecting data and looking for patterns. It also means building bridges between those parts of the system that are estranged from one another.
“Justice is what love looks like in public.”
—Dr. Cornel West
