Constituent Services

Our Approach to Constituent Services

Our constituent services team approaches this work with a lot of heart. We want to ensure you feel that your government cares about you, beyond just telling you that it does. With that at the center, there are a few guiding principles around which we orient our work:

Resourcefulness. We are committed to being useful to you, to being a resource. The District of Columbia is a city truly full of resources. We see part of our work as identifying where those resources exist and removing the barriers to your equitable access. This often looks like working with District agencies to ensure city services are working the way they should be. We also take resourcefulness to mean that we seek to be creative and adaptive problem solvers.

Harm Reduction. We acknowledge that many of the challenges our neighbors experience are a function of systemic inequities, and require systemic solutions as a result. That said, as a baseline, we commit to first solving for the problems that you bring in the door — with the intention of lessening the negative impacts of whatever you’re experiencing.

Ecosystems. We see our work taking place in an interconnected network of peoples, places and systems. If we solve problems in a silo, we risk creating new problems elsewhere in the ecosystem. That’s why we want to be mindful about how we work strategically toward systemic change. In part, this means collecting data and looking for patterns. It also means building bridges between those parts of the system that are estranged from one another.

“Justice is what love looks like in public.”  
—Dr. Cornel West