Neighbors, I am excited to share that my office will be hiring a new constituent services coordinator to join our team this coming fall. Please consider applying or sharing the job opening with residents who would be well suited for the position.

Our constituent services team works diligently to respond to constituent needs, connect Ward 4 residents with resources, empower community members, and plan neighborhood events – from vaccine outreach drives to rental assistance pop ups to job fairs on Kennedy Street. They approach constituent services with heart and intentionality, recognizing that systemic inequities in our city have left many residents to be neglected, and that the individual issues people experience sometimes also require systemic solutions.

The new constituent services coordinator would be joining our team in October 2021. This is a full-time, at-will position based primarily in the Wilson Building at 1350 Pennsylvania Avenue NW. Residents are required to live in the District or move to DC within 180 days of starting the position.

Please find the full job posting and instructions on how to apply at this link.

Job Description

The incumbent of this position provides residents of Ward 4 constituent services on behalf of the Councilmember. In this capacity, the individual acts as an “agent” for residents in their interaction with the District of Columbia government. The incumbent addresses and attempts to resolve incoming issues, complaints, concerns, regardless of the source, from Ward residents. Upon receipt of the issue or concerns, determines the most appropriate course of action and either personally handles the problem or refers the problem resolution to another Constituent Services Coordinator or the Chief of Staff. Many of the resident inquiries are issues with services being provided by the DC government and usually a particular agency or department. The incumbent contacts the department or agency to gain resolution to the problem. The incumbent may act as the primary contact point for specific types of issues, a particular department, agency or office, or for all issues for residents of the Ward. The incumbent reports to the Chief of Staff.

• Coordinates meeting agendas and provides outreach for all community meetings hosted by the Councilmember.
• Provides the Councilmember with a monthly audit report of constituent service cases, meetings attended, and status of signature/collaborative cases.
• Coordinates and provides outreach for Councilmember’s participation in special activities and events such as parades.

Qualifications

The ideal candidate will possess: 

• Strong interpersonal and written communication skills; 
• A strong work ethic, including availability to attend weekend and evening events; 
• The ability to thrive in a fast-paced, varied environment; 
• Critical thinking and problem-solving skills; 
• Strong organizational skills and the ability to independently multitask; 
• Patience to work with neighbors who may be frustrated with their government or in need of urgent help; and 
• Familiarity with Ward 4 neighborhoods and a strong interest in District matters. 

The starting salary range of this position is between $55,000-$62,000.

EEO Statement

The District of Columbia government is an equal opportunity employer. Equal Opportunity Employer: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

Notice of Non-Discrimination: In accordance with D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived: race color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, disability, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination which is also prohibited by the Act. In addition, harassment based on any of the above protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

How to Apply

To apply for the position, please email send a cover letter and resume to:
Lenace Edwards, Chief of Staff
Office of Councilmember Janeese Lewis George
ledwards@dccouncil.us
No phone calls, please.